Recensioni dei prodotti

Hi silvatek,

Thank you for your review.

We're glad to hear that you're enjoying your soundbar, and sorry to learn that you're facing issues with the touch controls and other operations for the soundbar.

We recommend making sure that the soundbar is running the latest firmware version based on the version currently installed on the unit: https://cutt.ly/bwq0RIIF & https://cutt.ly/Vwq0RBvb.
And you can learn about the audio settings and modes you can choose and adjust using this manual: https://cutt.ly/Gwq0YXoC.
Rest assured, we'll pass your feedback to the relevant channels for future consideration and development.

If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL.

Sawy @Sony Support UK

Hi,

Thank you for your review.
We're sorry to hear that your HT-S400 is randomly turning itself off, this is not the norm as we strive to deliver the best quality ever. Having read your feedback, it seems that the device needs to be booked for a service, so please don't hesitate to contact us using the details here to be able to help:https://cutt.ly/X2x1D7u

Omnia @Sony Support UK

Ciao Pipporaf, grazie per il tuo feedback!
Siamo spiacenti per la tua insoddisfazione. Ti suggeriamo di fare i controlli nella sessione audio a pagina 2 qui https://bit.ly/3Z5wknv . Se il problema dovesse persistere, contattaci qui https://cutt.ly/nX872mc (copia e incolla ogni link in una nuova finestra del tuo browser).
Marwan @Sony Support IT.

Hola Carlos,

Gracias por compartir tu reseña con nosotros y Lamentamos que la barra de sonido no haya cumplido tus expectativas. Te recomendamos realizar lo siguiente:

1- Desactiva la función SOUND FIELD para desactivar los graves pulsando el botón SOUND FIELD en el mando a distancia.

2-Activa la función Diálogos para conseguir una voz más clara y poder bajar el volumen de audio pulsando el botón diálogo.

3-Activa el modo Night para que el sonido se emite a un volumen bajo con una pérdida mínima de fidelidad y claridad en los diálogos pulsando el botón Night.

Dina @Sony Support ES

Hi Leroy,

Thank you for your review.
We're glad to hear that you're enjoying the sound quality of your HT-S400 and hope you continue to enjoy it for years to come. We're happy to welcome you into the Sony family!
Rest assured, your feedback has been raised to the relevant channels for future consideration and developments.
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

Ciao Hector_1509, grazie per il tuo feedback!
Siamo lieti che la Soundbar sia di tuo gradimento. Ti chiediamo di contattare la nostra assistenza qui https://cutt.ly/nX872mc per spiegare i problemi che riscontri con il collegamento al TV per darti il supporto adeguato (copia e incolla il link in una nuova finestra del tuo browser).
Marwan @Sony Support IT.

Ciao Dario, grazie per il tuo feedback!
Siamo lieti che la Soundbar sia di tuo gradimento. Inoltriamo la tua segnalazione a chi di competenza per futuri miglioramenti.
Marwan @Sony Support IT.

Ciao Fabiolap, grazie per il tuo feedback!
Siamo spiacenti per la tua insoddisfazione. Se avessi bisogno di supporto, contatta la nostra assistenza qui https://cutt.ly/nX872mc (copia e incolla il link in una nuova finestra del tuo browser).
Marwan @Sony Support IT.

Hi,
Thank you for your review.
We're glad to hear that you're enjoying your Sony HT-SD40 and we're sorry to hear that you're unable to use the Bluetooth to connect it to your phone. We recommend making sure that your Soundbar is running on the latest software version from this link: http://bit.do/fVhR7.
In order to listen to music by pairing with a mobile device, you'll need to pair the speaker
system and mobile device by using the BLUETOOTH function by:
1 Press and hold (BLUETOOTH) on the bar speaker for 2 seconds.
2 Make sure that the BLUETOOTH indicator on the bar speaker flashes twice repeatedly in blue and [PAIRING] appears in the front panel display.
3 On the mobile device, search for the speaker system by performing the pairing operation.
4 Pair the speaker system and mobile device by selecting “HT-SD40” from the list on the screen of the mobile device.
5 Make sure that the BLUETOOTH indicator on the bar speaker lights in blue and [BT] appears in the front panel display
6 Start audio playback with the music app on the connected mobile device.
If the issue persists, kindly reset the speaker system by:
Press and hold (power) and – (volume) on the bar speaker for more than 5 seconds [RESET] will appear on the display
Disconnect the AC power cord (mains lead).
Connect the AC power cord (mains lead), then press  (power) to turn on the speaker system.
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL

Elshahat @Sony Support UK

Ciao Matteo, ci dispiace sentire che hai avuto problema con il nostro prodotto. Ti suggeriamo di procedere con l'aggiornamento della soundbar come indicato qui: https://cutt.ly/8VzlJvD . Inoltre, fare il ripristino di fabbrica come indicato nel manuale d'uso pagina numero 2 qui: https://cutt.ly/uVzl0xH . Se il problema dovesse persistere contattarci qui: https://cutt.ly/JSgwgPc . (copia e incolla ogni link in una nuova finestra del tuo browser).
Sami @Sony Support IT

Ciao Valerio, ci dispiace sentire che hai problemi con il nostro prodotto, per ulteriore verifiche ti suggeriamo di contattarci qui: https://cutt.ly/JSgwgPc . (copia e incolla il link in una nuova finestra del tuo browser).
Sami @Sony Support IT