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Vaio Laptop VGN-NR32S STARTUP PROBLEMS - CAN ANYONE PLEASE HELP

Argomento aperto il May 14, 2012 2:09 PM , ultima risposta inviata il Jun 2, 2012 5:54 PM

in VAIO and Computing > Notebooks
hamlet35
hamlet35
37 post da
Jan 8, 2011

When I press start button the laptop tries to start, the VAIO screen comes on but I then get a black screen saying Error loading operating system.

 

I have tried all the Troubleshooting tips from Sony - tapping F8 gets same error message.  When I tap F10 i get:

 

My laptop seems to have died as it won't load Windows after switching on.  I have tried pressing F8 but that page won't load.  When I press F10 I get - Windows is loading files then a black screen whic says:-

 

'Edit Boot Options"

Edit Windows boot options for: Vaio Recovery Environment

 

Path: \windows\system32\boot\winload.exe

 

[ /DETECTHAL /MININT /REDIRECT RDIMAGEOFFSET=8192 RDIMAGELENGTH=3161088 R

DPATHmulti(0)disk(0)rdisk(0)partition(1)sources\boot.wim

 

Is my laptop recoverable or is it totally dead.  Anyones' help would be much appreciated.               

                                                                                                                                                        ]

 

I HAVE TRIED USING RECOVERY BACKUP DISCS AND IT SAYS - WINDOWS IS LOADING FILES WITH THE MOVNG GREY BAND UNDERNEATH BUT THEN IT JUST HANGS WITH A BLUE/GREY SCREEN AND NOTHING HAPPENS.

 

IT IS A WINDOWS VISTA OS.

 

Message was edited by: hamlet35

Message was edited by: hamlet35


  • Blencogo
    Blencogo
    12,799 post da
    Dec 22, 2004
    Scritto il May 14, 2012 5:37 PM

    Hi hamlet35.

     

    It sounds likely that your hard drive has failed.

     

    When you turn the Vaio on, tap F2 repeatedly when you see the Vaio logo.  This will open the BIOS Screens.  Look to see if the BIOS recognoses your hard drive or does it say 'Hard Drive not present'?

     

    If the drive is still recognised, connect to mains power and try again using F10 during start-up and when you get to the 'Edit Boot Options' screen just press 'Enter'.  Select 'Restore Complete System' -> 'Start' -> 'Skip' -> 'Next' and follow screen instructions.

     

    If the drive is not recognised in the BIOS, you will need to replace the drive and reinstall the Operating System from your Recovery Discs.

     



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  • hamlet35
    hamlet35
    37 post da
    Jan 8, 2011
    Scritto il May 14, 2012 6:25 PM

    Hi Blencogo

     

    Thanks so much for replying.  I have followed your instructions and yes the Hard Drive IS recognised in the Bios.  I then pressed F10 and pressed Enter, the window then went black and showed - (C) Microsoft Corporation at bottom of screen with the little yellow bars going across but after a short while it goes black and I can hear a quiet ticking sound from inside.  The hard disc light is on but is not flashing.

     

    I hope I don't need to buy a new laptop as I know my expensive Creative MP3 player is no longer supported, so I cannot get drivers for later Windows OS. 

     

    Any further ideas would be much appreeciated?


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  • Blencogo
    Blencogo
    12,799 post da
    Dec 22, 2004
    Scritto il May 14, 2012 6:58 PM

    Hi hamlet35.

     

    I fear it is a broken hard drive - the BIOS recognises it is there but the system seems unable to read or write to the drive.

     

    If you have a set of Recovery Discs, a new replacement SATA 250GB drive will cost around £45 plus fitting.

     

    http://www.dabs.com/products/samsung-250gb-spinpoint-m8-sata-3gb-s-8mb-5400rpm-2-5--hard-drive-7LP7.html?refs=450720000-52450000&src=3

     

    How handy are you with a screwdriver: -

     

    http://www.insidemylaptop.com/disassemble-sony-vaio-vgn-nr-laptop/

     


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  • hamlet35
    hamlet35
    37 post da
    Jan 8, 2011
    Scritto il May 15, 2012 2:09 PM

    Thanks a lot for your help.

     

    Message was edited by: hamlet35

    Message was edited by: hamlet35


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  • hamlet35
    hamlet35
    37 post da
    Jan 8, 2011
    Scritto il May 14, 2012 7:54 PM

    Hi Blencogo

     

    I have now got another error message - Windows failed to load because the HAL is missing, or corrupt.

     

    Path \Windows\system32\hal.dll 

     

    Is this info of any use?  It sounds as tho it might not be the hard drive.  It also says to use the system discs but I have already tried that.


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  • Blencogo
    Blencogo
    12,799 post da
    Dec 22, 2004
    Scritto il May 14, 2012 8:24 PM

    Hi hamlet35.

     

    It may well be corrupted boot files causing the problem.

     

    When you turn the Vaio on, do you see a Vaio Logo Splash screen before it tries to load Windows?

     

    If yes, try tapping F8 repeatedly as soon as you see the Vaio Logo.  This should open the advanced boot options window.

     

    Using the up/down arrow keys, highlight "Repair My Computer" then press <Enter>.  After a few options, the 'System Recovery Options' window should open.

     

    RecoveryOptions.jpg

    Select 'Startup Repair' and see if that helps.

     



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  • hamlet35
    hamlet35
    37 post da
    Jan 8, 2011
    Scritto il May 14, 2012 10:05 PM

    Hi Blencogo

     

    Yes I get the VAIO screen but when I tap F8 all I get is - Error loading operating system.  We seem stumped every time. Do you still think a new had drive will solve the problem?


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  • hamlet35
    hamlet35
    37 post da
    Jan 8, 2011
    Scritto il May 15, 2012 2:12 PM

    Hi Blencogo

     

    Yes I get the VAIO screen but when I tap F8 all I get is - Error loading operating system.  We seem stumped every time.

     

    Do you still think a new had drive will solve the problem?  Does it sound impossible to repair or should I take it to a PC repair shop.  I have files and photos which I, stupidly, haven't backed up

     

    Many thanks for your help in this

     

    PS If anyone else in the forum has any further ideas, I would be extremely grateful.

     

    (What would we do without such helpful people and forums .  I belong to a spinal health forum which has helped me with my back problems.)

     

    Message was edited by: hamlet35

    Message was edited by: hamlet35


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  • Blencogo
    Blencogo
    12,799 post da
    Dec 22, 2004
    Scritto il May 15, 2012 11:38 PM

    Hi hamlet35,

     

    The only other thing to try is to boot from a Vista Installation disc and try to do a 'Repair' installation.  If you cannot borrow a disc, it may be best to ask a repairer to do it for you.

     

    However, because other things do not work, you may have to face the prospect of having to replace the hard drive.

     

    Depending on how important the data is on your old drive, you will have 2 options: -

     

    1.  Buy a cheap external hard drive Caddy which connects to a working PC by USB.  You may be lucky and be able to access your data from the old hard drive. 

     

    http://www.amazon.co.uk/IOMAX-External-Enclosure-Laptop-Powered/dp/B001EEQQ8Q/ref=sr_1_1?ie=UTF8&qid=1337117494&sr=8-1

     

    2.  If the data is very important, you can pay a data recovery company to try to retrieve your data.  This is an expensive option.

     

    Try, or get someone to try a 'Repair' installation first - it may be successful.

     

    Good Luck.

     



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  • hamlet35
    hamlet35
    37 post da
    Jan 8, 2011
    Scritto il May 16, 2012 2:06 PM

    I have ordered a cradle from Amazon and will try your suggestions.  I will certainly buy a new hard drive if that fails.  I am just a little worried that the problem is somewhere else in the computer.  The error regarding the HAL.dll - is that on the hard drive? If so then that will be the best option.

     

    Thanks again for all your help.  I will let you know how I get on.


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  • hamlet35
    hamlet35
    37 post da
    Jan 8, 2011
    Scritto il May 21, 2012 6:08 PM

    HI AGAIN

     

    I have bought a cradle from Amazon but unfortunately, we couldn't get any data from ther hard drive so will just have to accept all is lost.

     

    I now want to buy a new rep[lacement hard drive but the link you gave me:

     

    http://www.dabs.com/products/samsung-250gb-spinpoint-m8-sata-3gb-s-8mb-5400rpm-2-5--hard-drive-7LP7.html?refs=450720000-52450000&src=3

     

    is for a Samsung  HDD, whereas my hard drive is a Toshiba `MK2546GSX.  WILL THE SAMSUNG BE OK?

     

    Thanks again for your help.


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  • Blencogo
    Blencogo
    12,799 post da
    Dec 22, 2004
    Scritto il May 21, 2012 10:37 PM

    Hi again Hamlet35.

     

    Any slimline 2.5 inch SATA Hard Drive will do.  Whatever make you choose will be OK - it is a matter of personal choice. The only requirement is that it is not over 9.5mm thick - there are some drives that are 13mm thick and these are too big so avoid these.

     

    If you prefer to have a Toshiba, that is your choice.

     

    Just avoid any that say. 'Advanced Formatting'.

     




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  • hamlet35
    hamlet35
    37 post da
    Jan 8, 2011
    Scritto il May 21, 2012 11:39 PM

    Hi Blencogo

     

    I am having great difficulty locating a replacement Toshiba, I have only found one in US but do not want to order from there in case it arrives damaged.

     

    Will the back-up discs I made when the laptop was new work ok with a different  hard drive?


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  • Blencogo
    Blencogo
    12,799 post da
    Dec 22, 2004
    Scritto il May 21, 2012 11:59 PM

    It is an old drive now and out of production so you will pay well over the odds for an inferior hard drive.

     

    It does not make any difference what make you choose and your Recovery discs will install on any SATA drive.

     

    Most people would recommend Seagate, Samsung, Western Digital, Hitachi or Fujitsu for the best laptop drives - I don't think Toshiba is in the top 10 these days.

     

    Quite honestly, they are all very similar and you can't go wrong with any of the above but the Samsung will take some beating.

     



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