My daughter, miles away from me at Uni, tells me her VIAO PCG391M is getting so hot that it burns her if she touches it, its way too hot. Its now got a blank screen, which starts as a square around the curser ( red colour) then the screen goes blank. Inbetween this it tells her that the display drivers have failed and then recovered, then it comes back on and then the screen goes blank again, or has stripes on it. It works for a while, then as soon as its been on for about 30 mins , its too hot to touch and the display goes.
Do we even have the correct model, she tells me that PCG 391M is all she can see on the bottom of the machine. Yet when i look this model up on Sony's site , it says no results.
Can anyone advise? I think this means the graphics cards are going , or its failing due to over heating. Would a bios upgrade help? And if so, which one?
thank you ever so much in advance.
Mother of the stressed out child.
Message was edited by: pipaluk2011