We have bought the new Samsung hard drive but sadly the computer still won't start, it can't seem to get anything from the Back-up discs. It tries to load files for ages then it says there is a problem with the hard drive or partition, as though it can't see it.It also keeps asking for thr backup discs but then can't load anything from them.
Is there anything further we can do?
Message was edited by: hamlet35
Are you doing this: -
1. Insert the Recovery Disc No1 into the DVD Drive and shut down the Vaio completely with the disc in the drive.
2. Start up normally so that the Vaio boots from the Recovery Disc and opens the Recovery Center.
3. Follow the instructions for a 'Complete Recovery'.
It is necessary to boot from the Recovery Disc to load the SATA drivers which will allow the hard disc to be recognised.
It may need the boot order to be changed in the BIOS to boot from the DVD Drive before the Hard Disc. If you continue to have problems, make sure the hard drive is recognised in the BIOS.
Come back with further details of what happens when you start up if you have no luck!
Tried everything you have suggested but stil no luck. Its as though the backup discs do not have an operating system on them. At one stage we were asked for the final backup disc (there are two) but still nothing happens.
It is as if we need Windows Vista OS but, of course, computer manufacturers do not supply the OS discs with new PCs as they used to so we do not have them. We do have thelicence and Product key underneath the laptop. Do you think we can get anything from Microsoft?
Message was edited by: hamlet35
Are we talking at cross purposes here? I wonder if you actually have a Set of Recovery Discs - you will have been asked to make these when you first bought the Vaio as they are not provided with the laptop. This is the only way you can reinstall the OS and software in the event of a hard disc failure as you can boot from Disc 1.
Can you remember where these 'backup discs' came from?
Unfortunately, the Product Key is not a valid activation code for Vista as a 'full' version is not installed, only a Sony version.
Your options now would seem to be: -
1. Obtain a replacement set of Recovery Discs from Vaio Support. Unfortunately, they will charge for these as you should have made a set. See the section marked 'Important' in your model's Guide - Pages 2 & 16: -
2. Download a copy of Windows Vista Home Premium SP1 and telephone the Microsoft Activation helpline, explain the situation and hope the operative is in a good mood and allows activation. This should not be possible but I have heard some people have success. Of course this will not reinstall the Sony Preinstalled software which cannot be downloaded. The basic drivers and utility programs are available for download, so basic functionality should be OK
3. Purchase an Operating System of your choice from any retail outlet.
4. As options 1 and 3 have a cost - I think Sony charge about £50 with courier delivery - and in the event that there is some other surprise fault waiting to bite you, you should at least consider cutting your losses and replacing your laptop.
I am sorry we have been unable to resolve this issue for you.
I definately made the Recovery Discs as per the Sony Troubleshooting and Recovery Guide page 16 as soon as I took delivery of the Laptop. It was bought from PC World , so I cannot understand why the Recovery discs won't work. I have, this morning tried to put on Vista Basic but it says:-
Windows cannot access the file D;\SOURCES\INSTALL.WM Error code: 0X80070017.Do you know what does means?
I do appreciate all your help and agree it looks as though I will have to buy a new laptop but it galls as this one is only 4 years old. I don't think I will buy another Sony as it has let me down with Recovery discs not working. Also I have bought a Hard Drive unnecessarily.
But thanks again for trying to help.
The error code 0x88070017, and message you are receiving may indicate that either the DVD drive is faulty or the disk is dirty or the laser lens needs cleaning. The former and latter may explain why you are having problems installing from the Sony recovery media as well as a retail copy of Windows.
I would first try cleaning the laser lens and disk with a proprietary cleaner. You could also try downloading a free copy of Linux on another machine and then burn that to DVD and check whether this will install.
You and Blencogo may be right regarding the DVD drive as I have had problems with it in the past - it didn't like some makes of blank DVDs. However, I know I have recently cleaned the laser and drive with a Philips DVD Cleaner. So it looks like the DVD drive is faulty.
Your suggestion re downloading Linux and burning it to a dvd is a little difficult as I am using my son's old MAC and it does not burn dvds. He might do it for me with his newer model.
I am so fed up now, I think I will have to buy a new laptop - it won't be Sony as I have had a lot of problems with it and my husband's Sony Vaio is also not reading the DVD drive.
If it hadn't been for this Support Forum, I think I would have thrown it in the bin.
I would like to thank you and Blencogo for all your help.
I am like a terrier, I hate to give up. When we tried to put on Vista it did load some files but then stopped and said it couldn't locate. a missing or corrupt file, so the dvd drive did work.
Today we have tried to put on XP, we had a copy in the drawer and it said Boot MGR was missing. Then the message was it couldn't find the driver for the hard drive (new Samsung 250GB SATA). It is a complete mystery what is going on with this laptop. I may put it with a repairer to see if they can sort it out.
I really don't want a new one as they come with Windows 7 and my expensive Creative MP3 player is no longer supported (so it says on their website) and will not work with Windows 7. We have tried it on my husbands new Windows 7 PC - his Creative MP3 player won't work either. The manufacturers just want us to spend out and buy new stuff all the time so they can make mega millions and nothing is made to last.
Message was edited by: hamlet35
Rich & Blencogo
We have just tried to load Vista Basic (not Home Premium) on and it get so far - but now we have got the message:
"A required CD/DVD Drive Device Driver is missing. If you have it on a Floppy Disc or CD/DVD or Flash Drive please insert it now."
We have then inserted the Recovery Discs 1 and 2 and it is not on them. I cannot remember what the CD/DVD Device is called (and cannot find out as the `PC won't start). Surley the CD/DVD Device Driver SHOULD have been on the Recovery Discs?
Can you now help with this error message please.
The reason you had problems installing XP is that there is no native support for the SATA hard drive. The drivers need to be installed from the floppy drive during the install process (not an option in your case unless you have a USB external floppy drive) or slipstreaming the installation CD/DVD. Have a look at the following link for more information.
The only feasible explanation/fix I have found for the error message "A required CD/DVD Drive Device Driver is missing. If you have it on a Floppy Disc or CD/DVD or Flash Drive please insert it now." during a clean install is an incompatibility with Microsoft's AHCI driver (msahci.sys). The solution, if this is indeed the problem, would be to change the AHCI mode for the DVD drive to IDE or ATA in the BIOS. Unfortunately this, given the very limited functionality provided by Sony in the BIOS, I doubt will be an option either. BTW the CD/DVD drive uses native windows drivers so you will not find these on the support site or listed under drivers on the Sony recovery media.
Another explanation of course could be that the DVD drive has an intermittent problem that is interrupting the install due to a read error and therefore the process assumes that the drivers are not in place – just a thought as I have no experience of such a problem.
I’m not sure what else to suggest other than try installing using an external USB DVD drive (assuming you can beg borrow or steal one) or copy the installation DVD to a USB flash drive and try installing from that. You will of course need to change boot priority in the BIOS for either of these options.
Thanks again for your advice but I am afraid it is getting too technical for me or hubby to work through. I think our next step is to try and get it repaired at a PC repairer. It may be worth paying out a few more pounds if it can be done.
We have already bought a new HDD and a cradle. At least the cradle enabled my husband to look at the old one to see if he could retreive any files but the cradle couldn't see anything.
Thanks again for your help attempts and best wishes for your ongoing assists for people with problems. Sony should pay you!
Sorry to hear that neither Blencogo nor myself could resolve the problem at distance on this occasion. I agree that your best course of action is a repair centre, but make sure you get at least an approximation of cost before proceeding...
Please let us know how you get on.
Hi Blencogo and Rich
My son has a friend who is a computer technician and he has kindly got my laptop working again. Hooray! Don't know what he did so cannot post the solution.
Only thing, there I no longer have touchpad, I cannot scroll with touchpad. Have to keep going to side of window to scroll. Any ideas?