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Vaio - so disappointed

Argomento aperto il May 22, 2012 11:47 PM , ultima risposta inviata il May 23, 2012 1:38 AM

in VAIO and Computing > Notebooks
oeurf69
oeurf69
2 post da
May 22, 2012

Purchased a new Vaio 2 weeks ago. Optical drive suddenly failed to read any CD's or DVD's. Sony Centre have said I need to arrange to have the Vaio returned to Sony to see what the problem is! No offer of replacement until its been sent back! Two weeks! Ridiculous!


  • Blencogo
    Blencogo
    12,795 post da
    Dec 22, 2004
    Scritto il May 22, 2012 11:52 PM

    Hi oeurf69 and welcome.

     

    Sorry to hear about your Vaio's problem.

     

    Can you please just check one thing to see if there is a simple solution?  Go to Device Manager and see if there is a yellow error icon against your CD/DVD-ROM drive.  If yes, double-click on it and let us know if there is an Error Code.

     

    Worth checking before you send it off for assessment!

     



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  • oeurf69
    oeurf69
    2 post da
    May 22, 2012
    Scritto il May 23, 2012 12:08 AM

    Hi Blencogo

     

    No there is no error icon against the CD drive. According to the healthcheck the optical drive is operating properly...but obviously it isn't as it won't play anything


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  • Blencogo
    Blencogo
    12,795 post da
    Dec 22, 2004
    Scritto il May 23, 2012 12:16 AM

    That's a pity - no quick fix then.  Worth a try though.

     

    Let us know how you get on.

     



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  • gugabackhand
    gugabackhand
    70 post da
    Apr 23, 2012
    Scritto il May 23, 2012 1:38 AM

    This rarely happens. But I think they pay for the two way shipping here. https://imagicon.info/cat/12-13/vmware_happy.gif


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