As part of our normal product monitoring process, and following your feedback, we have become aware that a small number of Bravia models, in certain sizes,  are experiencing screen failure just outside the 1 year guarantee period.  The model numbers concerned are listed below.

If you have one the models listed below, that has suffered a screen/panel fault please call us on 0844 8466 555 where a repair can be booked and any necessary service procedures followed.  The Sony authorised repair agent will be aware of the issue and, with the support of the Sony Service team, will make sure everything is done to help.

Please note that all other models and faults will be serviced in line with our normal service & guarantee procedures.

The affected models and screen sizes are:

KDL-40W4500

KDL-40W4710/20/30

KDL-40X4500

KDL-46X3000

KDL-46X3500

Sorry it took so long to get this announcement out, but we had to make sure everything was in place before confirming anything.

Best regards

Lee

Customer Relations

Sony Europe Limited

Message was edited by: StartTheCar